Privacy Policy

Last updated: 13 November 2026

eDarpan Khata (“the app”) is a credit and payment ledger for small shops, made by eDarpan Tech Private Limited (“eDarpan”, “we”). This policy explains what we collect, why, who we share it with, and how you can see or delete it. It covers the Android and iOS apps and the web app at app.khata.edarpan.com.

Short version: we keep your shop’s khata so it is safe and works on every device you sign in on. We do not show ads, we do not use tracking or analytics tools, and we never sell your data or your customers’ data.

1. Who controls the data

For your own account, eDarpan is the data fiduciary (controller). The records you write about your customers and suppliers belong to your shop: you decide what to enter, and we process them only to run the app for you.

2. What we collect

• Your account: your mobile number (to sign in with a one-time code), your name, and, only if you choose Google sign-in, your Google account email.
• Your shop: shop name and type, the workflows you turn on, products and rates, and your staff logins (their mobile number, name and role).
• Your khata: customers and suppliers you add (name, mobile number, card number, address, GSTIN, notes), entries (amounts, dates, notes, cash or UPI), balances, monthly statements, and bill photos or PDFs you attach.
• Your devices: an ID the app creates for each phone or computer, the platform (Android, iOS, web) and app version. We use this to sync entries, sign devices out and enforce plan limits.
• Security records: a log of important actions (who changed what, when), and, for one-time codes, a scrambled (hashed) form of the phone number and network address so we can stop abuse. We do not store your network address in readable form.
• Messages: when you send an OTP, a reminder or a statement through the app, a record of the message and whether it was delivered.

We do not collect your location, your phone contacts, your call logs or SMS inbox, and we do not use advertising IDs. Photos are taken or picked only when you choose to attach a bill.

3. Why we use it

• To sign you in and keep your account secure.
• To store your khata and keep it in sync across your devices and staff, including when you were offline.
• To send the OTPs, reminders and statements you ask for.
• To run your plan and free trial, and to answer support requests.
• To meet legal duties, such as tax records for our own subscription billing.

We do not use your data for advertising, and we do not build profiles of you or your customers.

4. Who we share it with

Only with the service providers we need to run the app, under contracts that limit their use of the data:

• Amazon Web Services (Mumbai, India): our servers, database and bill-file storage.
• Meta (WhatsApp Business Platform): delivers OTPs and the WhatsApp messages you send. It receives the recipient’s number and the message text.
• An Indian SMS gateway: delivers SMS when WhatsApp is not used. It receives the number and the message text.
• Google: only if you choose Google sign-in.

A customer link you share lets that one customer see their own balance and entries in a browser, without an account. Anyone with the link can open it, so share it only with the customer. You can turn a link off at any time. We may also disclose data when Indian law requires it. We never sell personal data.

5. Where and how it is kept safe

Data is stored in India. Connections use HTTPS. Bill files are private: they are not public on the internet and are only shown to signed-in members of your shop. Integration secrets are encrypted. Only a small number of eDarpan staff can reach production systems, and only to run and support the service. On your phone, the khata is kept in the app’s private storage so it works offline.

6. How long we keep it

We keep your data while your account is active. Entries are never silently edited: a correction or deletion is recorded as a cancelled entry, so your ledger history stays trustworthy. When you delete your account, we delete your account, your shop and its khata within 30 days, except records the law requires us to keep (such as invoices for your subscription payments). Copies in our encrypted backups are not edited one by one; they expire on the backup schedule and are only used to recover from a failure.

7. Your choices and rights

• See and correct your data in the app at any time; export your dues list from Reports.
• Remove staff, sign out devices and turn off customer links in Settings.
• Delete your account: see how to delete your account.
• Ask us what we hold about you, ask for a correction, or withdraw consent, by writing to care@edarpan.com.

If a customer or supplier asks about data a shop has written about them, we will pass the request to that shop and help it respond.

8. Children

The app is meant for shop owners and their staff. It is not meant for anyone under 18, and we do not knowingly collect data from children.

9. Grievance officer

For any privacy question or complaint under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, write to the Grievance Officer, eDarpan Tech Private Limited, at care@edarpan.com. We reply within 7 days and resolve complaints within 30 days.

10. Changes

If we change this policy in a way that matters, we will tell you in the app before the change takes effect.

eDarpan Tech Private Limited, 3rd Floor, Plot No. 2, Capital Chambers, LSC, Pocket 6, Sector 1A, Nasirpur, Dwarka, New Delhi, Delhi 110045, India. Email: care@edarpan.com